Hello! What role does emotional intelligence play in the work of sales managers? What techniques help managers to better understand customer needs, manage objections and build long-term relationships based on trust and mutual benefit?

Emotional intelligence helps sales reps build rapport, manage objections, and adapt to different customer personalities. Techniques like active listening, mirroring communication styles, and empathy mapping can improve client relationships. Reps with high EQ often close more deals because customers feel genuinely understood. If you’re curious about fostering EQ within sales teams, magento 2 tutorial pdf offers some unique perspectives.