How can passengers escalate their compensation claims if avianca initially rejects or ignores the request, and are there alternative avenues for resolution?

To begin with, a gentle follow-up on your initial claim can be beneficial. Clarify any potential misunderstandings and provide additional documentation if needed. It's not uncommon for claims to be overlooked or misinterpreted initially. If the initial approach doesn't yield results, exploring alternative avenues is the next logical step. Sometimes, this collective wisdom can reveal lesser-known avenues for resolution. Consider seeking professional advice or involving consumer protection agencies. They can provide guidance on your rights and potential next steps. Legal expertise straight from the source can be particularly useful in understanding the intricacies of your situation. Maintain thorough documentation throughout the process. Keep records of all communication with Avianca, including dates, times, and relevant emails or messages. A well-documented case can enhance your position and assist external parties in understanding your situation. For additional information and specific guidelines, consult the resources provided by the relevant aviation authority or consumer protection agency. Stay calm, persistent, and informed throughout the process. Wishing you smooth travels and a successful resolution to your compensation claim.